Name: Automation Specialist
Brand: MySpecialist
Price: 4170.00 CHF
Availability: InStock

Automation Specialist

VIP Eligible

An experienced Amazon / Marketplace Manager provides operational support when the activity requires regular follow-up, reliable information and autonomous remote execution. The specialist works within your existing tools, procedures and priorities, with particular attention to deliverable quality and traceability of actions.A MySpecialist professional can typically take responsibility for:Product listing creation and optimisation: delivery within the scope, access rights and procedures defined by your organisation.Amazon A+ and brand-content management: delivery within the scope, access rights and procedures defined by your organisation.Variation, attribute and catalogue-data checks: delivery within the scope, access rights and procedures defined by your organisation.Listing error monitoring and correction: delivery within the scope, access rights and procedures defined by your organisation.Operational marketplace administration: delivery within the scope, access rights and procedures defined by your organisation.The assignment can cover a recurring requirement, additional team capacity or a clearly defined operational scope. The professional works within your existing environment and adapts reporting, coordination and documentation to the way your organisation operates.Frequently asked questionsWhy use this professional profile? To benefit from proven expertise.Is it suitable for complex situations? Yes, particularly when the situation falls outside standard cases.Is the scope limited? No, the approach remains open according to your needs.

32 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 3 540CHF /month

Normal Pricing: 4 170CHF /month

04 available slot(s)

PRO Verified financial health

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VIP Pricing: 3 540CHF /month

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Support for Grants and Energy Performance Certificates

VIP Eligible

Support for grants and EPC certificates helps secure administrative procedures related to the energy performance of a property. This service includes analysing your situation, identifying available financial support and managing the required documentation. The intervention is suitable for different property types, typically between 50 and 250 m², with a structured approach to simplify processes and reduce administrative errors. The analysis of your project and planned works. The identification of available grants and incentives. The preparation of required documentation. The verification of technical requirements for EPC certification. The follow-up of applications until approval. The advice on improving energy performance. This service is suitable for owners, investors or companies aiming to improve property value while meeting energy regulations. It simplifies procedures and ensures better control of documentation. The result is a structured and compliant file, ready for submission and monitoring. Questions fréquentes Why this service? To improve performance and safety. What is the typical duration? From a few days to several weeks depending on procedures. How often? Generally once per project or renovation.

20 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 270CHF

Normal Pricing: 310CHF

04 available slot(s)

PRO Verified financial health

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VIP Pricing: 270CHF

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Remote sales assistant for commercial support

VIP Eligible

We work with remote sales assistants who integrate smoothly into existing commercial teams and provide consistent day-to-day support. Accustomed to structured sales environments, they contribute with reliability and continuity to the commercial process. A MySpecialist remote sales assistant can typically handle the following: Lead qualification : review of incoming leads and follow-up by phone or email based on agreed guidelines. Prospect follow-up : accurate data updates and ongoing pipeline management within the CRM. Sales preparation : preparation of offers, quotations and presentation materials. Appointment scheduling : calendar management and meeting planning for sales teams or management. Sales administrative support : handling documents related to orders, contracts and invoicing processes. Reporting and monitoring : activity tracking, reporting and basic competitive monitoring. These remote sales assistants act as a reliable operational backbone for commercial teams, ensuring consistency, accuracy and continuity in sales follow-up. Frequently asked questions Why hire a remote sales assistant? To strengthen sales operations with dependable support. Is this suitable for B2B organisations? Yes, especially within structured sales environments. Is the scope limited? No, it adapts to actual commercial needs.

27 service(s) performed

06 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

06 available slot(s)

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VIP Pricing: 870CHF /month

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Administrative legal assistance

VIP Eligible

Poorly structured documentation may expose your company to unnecessary risks. This administrative legal assistance focuses on the legal safeguarding of documents and compliant administrative organisation for SMEs and independent professionals. The service includes review, structuring and updating of contractual or administrative files covering up to approximately 80 pages. Review of existing contracts Formal compliance verification Drafting or updating standard documents Digital file structuring Organised archiving Coordination with external advisors if required This mission suits companies seeking stronger internal organisation without hiring a full-time legal expert. The legal assistant typically works 6 to 8 hours per file, depending on complexity, ensuring improved contractual traceability and reduced administrative exposure. Documents are harmonised, dated and structured to facilitate internal reviews and interactions with partners or auditors. Through a methodical and confidential approach, your organisation benefits from a reliable documentation framework, simplified audit preparation and more controlled regulatory compliance. A flexible solution designed to strengthen your administrative governance efficiently. Frequently asked questions Why hire a legal assistant? To improve performance and safety. Typical duration? Around 1 day depending on complexity. Frequency? Usually during major contractual updates.

33 service(s) performed

05 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF

Normal Pricing: 1 020CHF

05 available slot(s)

PRO Verified financial health

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VIP Pricing: 870CHF

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Content creation

VIP Eligible

A remote content specialist helps you feed your digital channels with original, relevant and multilingual content while strengthening your visibility and brand image. In this package, the content creator provides: Writing of blog posts, web pages, newsletters and product descriptions. Creation of social media content: posts, carousels, scripts and short-form video text. Multilingual adaptation (FR/NL/EN or additional languages on request). Research and industry monitoring to support your editorial line. SEO optimisation for on-page elements such as structure, tags and keywords. Use of tools like WordPress, Notion, Canva and ChatGPT. Editorial planning aligned with your tone of voice and brand guidelines. This service is ideal for SMEs, agencies, e-commerce businesses or project owners who need regular, well-structured and high-quality content. In the end, you receive consistent, multilingual, high-quality content adapted to all your digital channels. With the Myspecialist network, you benefit from a remote specialist trained in European editorial standards. Frequently Asked Questions Why outsource content creation ? To save time and increase your production capacity with professional results. What types of content are included ? Articles, posts, newsletters, scripts, web content and product descriptions. Is a long-term collaboration possible ? Yes, the service is designed for ongoing support.

26 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

04 available slot(s)

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Remote accounting assistant

VIP Eligible

We work with remote accounting assistants who handle recurring bookkeeping tasks with accuracy and consistency. They are used to structured accounting environments and ensure reliable data processing in line with established procedures and deadlines. A MySpecialist remote accounting assistant can typically handle the following: Accounting entries : recording purchase and sales invoices and bank statements. VAT preparation : preparing information required for VAT filings in coordination with the accountant. Payment follow-up : monitoring customer and supplier payments and identifying discrepancies. Filing and archiving : structured digital filing and archiving of accounting documents. Financial reporting : preparation of dashboards and periodic financial reports. Closing support : assistance during accounting closings and preparation of balance sheet data. These remote accounting assistants provide steady and dependable operational support, ensuring continuity and consistency within the accounting process. Frequently asked questions Why hire a remote accounting assistant? To ensure accurate handling of recurring accounting tasks. Is this compatible with an external accountant? Yes, it complements the accountant’s work. Is the scope flexible? Yes, depending on existing accounting processes.

38 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

03 available slot(s)

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VIP Pricing: 870CHF /month

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AI-assisted video creation and editing

VIP Eligible

Video has become a strategic communication tool for modern businesses. This mission focuses on the professional enhancement of your image through AI-assisted video production, combining human creativity with cutting-edge technology. Editing is handled by a dedicated offshore specialist based in Madagascar, experienced in advanced AI-driven workflows. Assessment of objectives and positioning Development of an AI-optimised video concept Integration of AI-generated visuals when relevant Dynamic editing from your existing footage Inclusion of animations, subtitles and modern graphics Multi-format export for digital platforms The service covers the production of a 60 to 180-second video, processing up to 90 minutes of raw footage. AI-enhanced automation ensures faster production turnaround and strong visual consistency across formats. The hybrid human + AI approach delivers a contemporary result tailored for LinkedIn, corporate websites and digital campaigns. Your company benefits from a technology-driven communication asset, modernised digital presence and a high efficiency-to-investment ratio. An innovative solution enabling regular professional video production without mobilising extensive internal resources. Frequently asked questions Why choose AI-assisted production? To improve performance and safety. Typical timeline? Around 5 to 7 business days. How often? Typically for campaigns or strategic launches.

25 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF

Normal Pricing: 1 020CHF

03 available slot(s)

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VIP Pricing: 870CHF

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Creation and management of advertising campaigns (SEA)

VIP Eligible

Working with a dedicated SEA specialist gives you stronger visibility, qualified traffic and better conversions. Operating remotely, the specialist manages and optimises your online advertising campaigns across multiple platforms. In this package, the specialist provides: Analysis of your marketing goals and audience segments. Creation of Search, Display, Shopping or video campaigns. Copywriting of impactful ads and keyword selection. Configuration of budgets, bids and ad extensions. Daily optimisation of performance and CPC. Conversion tracking and performance analysis. Clear reporting with KPIs and recommendations. This service suits e-commerce businesses, agencies, SMEs and digital projects requiring continuous, structured campaign management. With the MySpecialist network, you work with a SEA expert trained in European standards and performance-driven advertising. Boost your acquisition with precise, results-oriented SEA campaign management. Frequently Asked Questions Why outsource SEA ? To improve ROI with continuous optimisation. How soon can a campaign start ? Within 24–48 hours. Which platforms ? Google Ads, Meta Ads, LinkedIn, Bing.

33 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

04 available slot(s)

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VIP Pricing: 870CHF /month

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Digital marketing expert

VIP Eligible

We work with digital marketing experts responsible for managing and improving the online visibility of professional websites. Their role is to analyse, structure and manage digital channels in a measurable and consistent way. A MySpecialist digital marketing expert can typically handle the following: SEO analysis : auditing existing websites and identifying optimisation opportunities. Content strategy : creating and structuring content for organic search performance. Performance tracking : monitoring indicators using analytics and reporting tools. Advertising campaigns : managing and optimising online advertising channels. Social presence : organising and maintaining social media channels. Digital monitoring : tracking trends and competitive practices. These experts operate with a structured and methodical approach, adapting digital actions to business objectives and maturity levels. Frequently asked questions Why hire a digital marketing expert? To structure and manage online visibility. Does this include SEO and advertising? Yes, depending on requirements. Is ongoing monitoring provided? Yes, with regular reporting.

37 service(s) performed

06 available slot(s)

PRO Verified financial health

VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

06 available slot(s)

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VIP Pricing: 870CHF /month

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Remote data error detection

VIP Eligible

Remote data error detection identifies anomalies affecting the reliability of an existing file, database or data flow. The assignment covers 1 dataset or 1 pipeline with a clearly defined scope and focuses on locating inconsistencies before they affect reports, automated processing or applications that rely on the information. This is a one-off assignment, delivered in a single engagement on a scope defined in the quote. The Data Engineer handles: Structure analysis : review of fields, formats, data types, existing rules and relevant relationships required to understand the dataset being analysed. Anomaly detection : identification of missing values, duplicates, incorrect formats, outliers and inconsistencies between related fields. Rule verification : checking expected constraints, matches, value ranges and conditions required for reliable use of the data. Data flow analysis : identification of errors introduced during ingestion, transformation or loading when the information comes from an existing pipeline. Error qualification : classification of detected anomalies according to their origin, frequency and potential impact on the data being used. Diagnostic reporting : delivery of a summary identifying detected errors, their location and the corrective actions that should be considered. The assignment typically covers up to one and a half days of remote analysis. This assignment is delivered and billed as a one-off, not on a monthly basis. Large-scale data correction, pipeline rewriting or redesign of processing rules requires a separate scope. The result is an actionable diagnosis of data anomalies, allowing problems to be accurately identified before corrective work begins. Frequently asked questions Why use this service? To identify anomalies that reduce data reliability. What is the typical duration? Up to one and a half days depending on data volume and structure. How often is it required? Generally when anomalies appear or before significant corrective work.

20 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 1 310CHF /Package

Normal Pricing: 1 530CHF /Package

07 available slot(s)

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VIP Pricing: 1 310CHF /Package

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Remote data pipeline deployment

VIP Eligible

A remote data pipeline deployment automates the transfer of data between a company’s source systems and the environment where the information is used. The assignment covers one pipeline connecting up to 2 data sources to 1 destination within an existing infrastructure that can be accessed remotely. This is a one-off assignment, delivered in a single engagement on a scope defined in the quote. The Data Engineer handles: Data flow analysis : identification of the sources, formats, processing rules and constraints of the target environment. Source connection : connection of up to 2 sources such as a database, API, structured file or accessible application. Pipeline construction : creation of the extraction, transfer and loading stages required to move the data between systems. Data transformation : implementation of standard cleaning, conversion, filtering, deduplication or restructuring operations. Process automation : configuration of scheduled execution and mechanisms used to identify processing failures. Testing and deployment : verification of a complete execution, inspection of the resulting data and commissioning within the intended environment. The assignment covers 1 pipeline, up to 2 sources and 1 destination and typically represents up to 3 days of remote work. This assignment is delivered and billed as a one-off, not on a monthly basis. A complete data architecture, real-time streaming, a full migration or several independent pipelines require a separate scope. The result is an automated and operational data pipeline, with the connections, transformations and controls required for its intended use. Frequently asked questions Why use this service? To automate and improve the reliability of data transfers. What is the typical duration? Up to three days depending on access and transformations. How often is it required? Generally once per pipeline.

39 service(s) performed

06 available slot(s)

PRO Verified financial health

VIP Pricing: 1 740CHF /Package

Normal Pricing: 2 040CHF /Package

06 available slot(s)

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VIP Pricing: 1 740CHF /Package

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Remote data warehouse development

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Remote data warehouse development centralises information from several sources into a consistent structure for reporting, analysis or business use. The assignment covers the creation of an initial data warehouse within an existing infrastructure, supporting up to 3 data sources and 10 modelled tables. This is a one-off assignment, delivered in a single engagement on a scope defined in the quote. The Data Engineer handles: Data analysis : identification of source systems, relevant fields, relationships, business rules and reporting requirements needed to structure the warehouse. Data modelling : design of an appropriate structure, including the definition of tables, keys, relationships and the required level of data granularity. Warehouse creation : implementation of up to 10 structured tables within the existing and accessible data environment. Source integration : connection of up to 3 accessible data sources and preparation of the processing required to populate the warehouse. Data transformation : cleaning, conversion, matching and structuring of information before it is loaded into the defined warehouse tables. Consistency testing : verification of data loads, relationships, duplicates, missing values and key discrepancies that could affect downstream use. The assignment typically represents up to 5 days of remote work. It covers an initial warehouse within an existing infrastructure. This assignment is delivered and billed as a one-off, not on a monthly basis. A complete data platform, high data volumes, real-time processing, complex business rules or additional sources require a separate scope. The result is a structured and usable data warehouse, ready to support the intended analytical and reporting requirements. Frequently asked questions Why use this service? To centralise and structure data from multiple sources. What is the typical duration? Up to five days depending on the sources and modelling requirements. How often is it required? Generally once when the initial data warehouse is created.

30 service(s) performed

05 available slot(s)

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VIP Pricing: 1 740CHF /Package

Normal Pricing: 2 040CHF /Package

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VIP Pricing: 1 740CHF /Package

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Remote Senior Developer

VIP Eligible

We work with software developers who handle a wide range of digital projects, from application development to the maintenance of existing platforms. Their role is to design, maintain and evolve technical solutions within established working environments. A MySpecialist software developer can typically handle the following: Application development : creation of web, mobile or software applications. System maintenance : corrective and evolutionary maintenance of existing platforms. Technical integration : backend and frontend development and API integration. Project contribution : participation in Agile workflows or autonomous task management. Testing and documentation : functional testing, documentation and deployment preparation. Continuous improvement : technology monitoring and ongoing optimisation. These software developers operate with consistency and structure, ensuring code reliability and alignment with functional requirements. Frequently asked questions Why hire a software developer? To build and maintain reliable digital solutions. Does this cover backend and frontend? Yes, depending on technologies. Can the developer join an existing team? Yes, based on project setup.

31 service(s) performed

06 available slot(s)

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VIP Pricing: 1 310CHF /month

Normal Pricing: 1 530CHF /month

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VIP Pricing: 1 310CHF /month

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Administrative and back-office management

VIP Eligible

A remote administrative assistant helps you free up time and streamline your daily operations. This mission provides dedicated support equivalent to around 160 hours per month, delivered by a back-office specialist trained to European standards. The remote administrative specialist handles: Managing emails, calendars and incoming calls (40–70 tasks per week). Entering data, filing and digital archiving. Preparing documents, reports and presentations. Following up payments, client and supplier reminders. Supporting commercial or HR teams. Processing orders and updating databases. Using collaborative tools: CRM, ERP, Google Workspace, etc. Respecting confidentiality and deadlines strictly. This service suits freelancers, SMEs, agencies and associations that want to professionalise their back-office without increasing internal overhead. Ideal for organisations requiring reliable, ongoing administrative support. With the MySpecialist network, you benefit from accurate, flexible and fully aligned administrative assistance. Frequently Asked Questions Why outsource administrative tasks? To save time and reduce internal workload. What availability is typical? About 160 hours per month. Are my data secure? Yes, through strict European standards.

38 service(s) performed

03 available slot(s)

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VIP Pricing: 870CHF /hour

Normal Pricing: 1 020CHF /hour

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Managing remote Human Resources tasks (HR)

VIP Eligible

A remote HR assistant helps streamline internal processes and maintain administrative continuity. This mission provides ongoing support equivalent to around 160 hours per month, delivered by an offshore specialist trained to European standards. The remote HR specialist handles: Managing job postings and candidate tracking (8–10 recruitments simultaneously). Pre-screening CVs, scheduling interviews and coordinating with managers. Preparing contracts, onboarding documents and checklists. Tracking absences, leave and schedules. Updating personnel files and HRIS databases. Providing administrative support for training, evaluation and internal communication. Using HR tools such as ATS, HRIS, Google Workspace, Slack and Teams. This service suits SMEs, start-ups, agencies and associations that require continuous and reliable HR support while keeping costs under control. With the MySpecialist network, you benefit from rigorous HR assistance aligned with European standards. Frequently Asked Questions Why outsource HR tasks? To boost efficiency and reduce administrative load. What is the typical availability? Around 160 hours per month. Is confidentiality ensured? Yes, through strict adherence to European norms.

20 service(s) performed

05 available slot(s)

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VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

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Managing your commercial and administrative tasks

VIP Eligible

Remote commercial assistance helps you save time and improve daily operational efficiency. This mission provides continuous support equivalent to around 160 hours per month, fully integrated into your commercial and administrative workflows. The remote commercial assistant handles: Managing incoming and outgoing calls (40–60 per week). Following up on quotes, orders, deliveries and commercial reminders. Qualifying leads and scheduling appointments. Updating CRM/ERP databases and entering operational data. Managing email inboxes, calendars and daily priorities. Preparing documents: quotes, reports, presentations. Providing administrative support: invoicing, filing and digital archiving. Conducting competitive monitoring and database updates. This service suits SMEs, freelancers, start-ups and commercial departments needing reliable recurring support. With the MySpecialist network, you benefit from accurate, flexible and fully aligned commercial assistance. Frequently Asked Questions Why outsource commercial tasks? To increase efficiency and improve follow-up. What is the typical availability? About 160 hours per month. Does the assistant master digital tools? Yes—CRM, ERP and modern collaboration tools.

25 service(s) performed

06 available slot(s)

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VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

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Remote administrative and invoicing support

VIP Eligible

Structuring internal workflows and ensuring reliable document handling is essential, and this service applies to recurring invoice and administrative processing handled by a dedicated full-time remote assistant. The specialist manages daily administrative tasks while following your internal procedures and confidentiality standards. This approach reduces errors, improves financial visibility and frees up internal resources. The service is designed for SMEs, independent professionals and growing organisations. Digital reception and document filing Processing of incoming and outgoing invoices Verification of supporting documents Payment tracking and reminders Structured and secure archiving Monthly reporting dashboards The assistant works with your existing tools and maintains smooth communication with your accountant. This ensures consistent and reliable administrative management without increasing internal workload. By choosing a recurring support model, you benefit from greater operational clarity, continuity and administrative control. Questions fréquentes Why choose recurring administrative support ? To improve performance and security. Typical duration ? Monthly renewable engagement. Frequency ? Continuous throughout the month.

36 service(s) performed

06 available slot(s)

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VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

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Organising an event

VIP Eligible

Remote event support ensures smooth organisation while reducing internal workload. A dedicated specialist from the MySpecialist network manages all logistical and administrative aspects of your events with a capacity of 160 hours per month, ensuring structured and reliable execution. Within this package, the specialist provides: Structured planning including objectives, budget and timeline. Venue and supplier sourcing and booking management. Centralised coordination with speakers, guests and partners. Administrative handling of invitations, registrations and follow-ups. Contract and quotation tracking through to confirmation. Preparation of materials such as presentations, badges or signage. Real-time assistance to manage unexpected situations. Post-event reporting and satisfaction analysis. This service is suitable for seminars, conferences, product launches and client events requiring precise remote coordination. Collaboration integrates smoothly with Slack, Teams or WhatsApp. The mission follows the MySpecialist methodology to ensure a professional, seamless and goal-aligned event management experience. Frequently asked questions Why this service? To delegate logistics and ensure successful events. Typical duration? 160 hours per month. How often? According to your event schedule.

32 service(s) performed

04 available slot(s)

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VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

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Organize your agenda

VIP Eligible

Outsourced agenda management helps optimise your schedule and reduce daily mental load. A remote specialist from the MySpecialist network supports you with 160 hours per month dedicated to organising, coordinating and adjusting your calendar according to your priorities. Structured scheduling of meetings, appointments and travel. Proactive coordination with clients, partners and internal teams. Conflict management and priority handling. Meeting preparation including agendas, documents and reminders. Tool synchronisation across Google Calendar, Outlook or CRM. Task monitoring and personalised follow-ups. Routine creation on a weekly or monthly basis. Timezone management and urgent adjustments. This service is ideal for executives, consultants, freelancers and project managers seeking to delegate scheduling while maintaining full visibility. Communication runs smoothly through Slack, Teams or WhatsApp. The mission follows the MySpecialist methodology to deliver an organised, efficient and fully aligned agenda supporting your day-to-day work. Frequently asked questions Why this service? To improve organisation and reduce mental load. Typical duration? 160 hours per month. How often? Based on your professional needs.

23 service(s) performed

03 available slot(s)

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VIP Pricing: 870CHF /month

Normal Pricing: 1 020CHF /month

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Create graphic designs

VIP Eligible

A full-time offshore graphic designer is an efficient and cost-effective solution for businesses looking to strengthen their visual identity. Working approximately 160 hours per month, the designer becomes a remote extension of your team and produces consistent, professional visuals aligned with your brand guidelines. The specialist handles: Social media visuals, newsletter graphics and website assets Brochures, flyers and print materials Web and print advertising banners Photo editing, clipping and graphic composition Custom illustrations and infographics Multilingual and multi-format adaptations Adobe Suite expertise (Photoshop, Illustrator, InDesign…) Deliverables optimised for print or digital deployment This offshore designer works within your marketing guidelines, follows your processes and adapts to your collaborative tools (Figma, Canva, Trello, Notion…). It is an ideal solution for SMEs, agencies, e-commerce businesses and project teams requiring a professional visual output at a controlled monthly cost. Through the MySpecialist network, you benefit from reliable, European-trained designers capable of delivering high-quality visual work every month. Frequently asked questions Why a full-time offshore designer? To increase creative capacity at a predictable cost. Typical duration? Monthly renewable collaboration. Workload? 160 hours per month.

25 service(s) performed

04 available slot(s)

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VIP Pricing: 870CHF

Normal Pricing: 1 020CHF

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Remote sales assistant for commercial support

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Creation and management of advertising campaigns (SEA)

Digital marketing expert

Remote data error detection

Remote data pipeline deployment

Remote data warehouse development

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Managing your commercial and administrative tasks

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